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AvanchiCard for School and Young People’s Travel

AvanchiCard for School and Young People’s Travel

LibertyBus took over as the Public and School Network bus operator in Jersey in January 2013. As part of a range of service improvements we are launching smartcard ticketing to improve boarding and ease of ticket distribution and make bus travel more popular choice for young people in Jersey.

The AvanchiCard is now available from Liberation Station for all students and an application form can be downloaded here.

Who’s eligible? 

• Young People aged between ages 3-16 
• Those in full time education and resident on the island (6th form colleges only)

The AvanchiCard will provide will provide a number of benefits:

• Faster boarding times 
• Avoid the need for cash top-up
• No need for change on public services

What is the top-up process?

In order to allow the easy addition of credit to the card top-up would be available:

• At the station, through cash credit/debit card payments
• Online via credit/debit card (Beta testing underway, full roll-out due September/October 2013)

What if I lose my card?

Lost cards can be reported and “hot listed” to inactive status by contacting the Liberation Station information desk in person or via phone. We can transfer the credit balances from one card to another and the reporting of potentially fraudulent transactions which can be credited back to an account. Please note that a replacement card will cost £2.00 to cover the cost of the card and a small admin fee.

Do all students travelling on the school bus have to get an AvanchiCard?

For the time being, pre-paid school tickets will still be accepted on the network. The aim is to roll-out the student AvanchiCard over September and October, with a view to phasing out pre-paid paper tickets completely towards the end of 2013.

Will it cost me more if I am using my AvanchiCard on the bus instead of paper tickets?

The fare will remain at 70p per journey for all student travel.

Why are we currently unable to top-up online?

Smart card ticketing of this kind is the first in Jersey. Therefore, we want to make sure that the easy to use online portal works without any hitches. We have a large group of student passengers testing the portal through the months of August and September. Once the testing is complete, and we have ironed out any problems, we will make the online portal live at the end of September/October 2013. You can easily top the card up at Liberation Station for the time being.

How will I know when my balance is low on the card?

When you board the bus, place the student AvanchiCard on the yellow card reader on the ticket machine. The green light will flash quickly a few times, and then turn a static green. A ticket will then be printed out of the machine, and this will tell you how many journeys you have left on your card. 

What number do I call if I have a problem with my card, or any questions?

Our customer service team are contactable on 01534 828555, or by email:




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